Customer Service

Biosabor is a quality-focused company that performs tests of its products before, during and after production.

From the moment our products leave the manufacturing plant until they reach the consumer’s home, incidents of all kinds can occur both in transport and during their stay in the supermarket, before they reach the final consumer’s home.

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In compliance with current regulations on the Protection of Personal Data, we inform you that the personal data you provide will be processed by BIOSABOR in order to ensure the correct management of the activity in which you will participate and carry out the administrative tasks derived from it. The personal data provided will be kept as long as its deletion is not requested by the interested party, as long as the relationship between the parties is maintained or during the period established by the applicable regulations on the matter. The legitimacy for the processing of data is based on the consent given by the interested party with the signature of this document. The data will not be transferred to third parties except legal obligation. The interested party can exercise the rights of access to their personal data, rectification, deletion (right to be forgotten), limitation of treatment, opposition, portability, right not to be subject to individualized decisions, as well as the revocation of the consent given. To do this, you can send an email to the manager, or where appropriate, to the Data Protection Delegate at info@biosabor.com, attaching a document that proves your identity. In addition, the interested party can contact the competent Data Protection Control Authority to obtain additional information or file a complaint.(Required)
In compliance with current regulations on the Protection of Personal Data, we inform you that the personal data you provide will be processed by BIOSABOR in order to ensure the correct management of the activity in which you will participate and carry out the administrative tasks derived from it. The personal data provided will be kept as long as its deletion is not requested by the interested party, as long as the relationship between the parties is maintained or during the period established by the applicable regulations on the matter. The legitimacy for the processing of data is based on the consent given by the interested party with the signature of this document. The data will not be transferred to third parties except legal obligation. The interested party can exercise the rights of access to their personal data, rectification, deletion (right to be forgotten), limitation of treatment, opposition, portability, right not to be subject to individualized decisions, as well as the revocation of the consent given. To do this, you can send an email to the manager, or where appropriate, to the Data Protection Delegate at info@biosabor.com, attaching a document that proves your identity. In addition, the interested party can contact the competent Data Protection Control Authority to obtain additional information or file a complaint.

What should I do if I find a product in poor condition?

If you are a consumer of our products, whether packaged or fresh, and you observe any anomaly in the state of conservation of the same, we recommend you contact our Quality department as soon as possible so that we can solve it as soon as possible.

Response from the Quality Department of Biosabor S.A.T.

The first thing to do when a product is found in poor condition is not to consume it, but rather to save a sample of the product if possible without opening, and to communicate the incident to Biosabor (a photo with the expiration date and the batch number helps a lot). Our technicians will proceed to analyze similar product samples from the same batch to check if there may be a problem with the quality of the batch.

The consumer can also communicate to the supermarket the problem so that it returns the amount of his purchase. The supermarket can then communicate the problem to us, although this action usually takes longer to resolve.

CONTACT

If you have not found an answer to your questions you can contact us using the following form or by calling us in Spain at +34 950 700 100.