{"id":7482,"date":"2020-05-23T23:16:08","date_gmt":"2020-05-23T21:16:08","guid":{"rendered":"https:\/\/biosabor.com\/contacto\/"},"modified":"2022-04-17T20:58:34","modified_gmt":"2022-04-17T18:58:34","slug":"contact","status":"publish","type":"page","link":"https:\/\/biosabor.com\/en\/contact\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\n<p>Biosabor is a quality-focused company that performs tests of its products before, during and after production.<\/p>\n\n\n\n<p>From the moment our products leave the manufacturing plant until they reach the consumer&#8217;s home, incidents of all kinds can occur both in transport and during their stay in the supermarket, before they reach the final consumer&#8217;s home.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<script type=\"text\/javascript\">if(!gform){document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0});var gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,n){gform.removeHook(\"action\",o,n)},removeFilter:function(o,n,r){gform.removeHook(\"filter\",o,n,r)},addHook:function(o,n,r,t,i){null==gform.hooks[o][n]&&(gform.hooks[o][n]=[]);var e=gform.hooks[o][n];null==i&&(i=n+\"_\"+e.length),null==t&&(t=10),gform.hooks[o][n].push({tag:i,callable:r,priority:t})},doHook:function(o,n,r){if(r=Array.prototype.slice.call(r,1),null!=gform.hooks[o][n]){var t,i=gform.hooks[o][n];i.sort(function(o,n){return o.priority-n.priority});for(var e=0;e<i.length;e++)\"function\"!=typeof(t=i[e].callable)&#038;&#038;(t=window[t]),\"action\"==o?t.apply(null,r):r[0]=t.apply(null,r)}if(\"filter\"==o)return r[0]},removeHook:function(o,n,r,t){if(null!=gform.hooks[o][n])for(var i=gform.hooks[o][n],e=i.length-1;0<=e;e--)null!=t&#038;&#038;t!=i[e].tag||null!=r&#038;&#038;r!=i[e].priority||i.splice(e,1)}}}<\/script>\n                <div class='gf_browser_gecko gform_wrapper gravity-theme' id='gform_wrapper_10' ><div id='gf_10' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n                            <span class='gform_description'><\/span>\n                        <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_10' id='gform_10'  action='\/en\/wp-json\/wp\/v2\/pages\/7482#gf_10' novalidate>\n                        <div class='gform_body gform-body'><div id='gform_fields_10' class='gform_fields top_label form_sublabel_below description_below'><fieldset id=\"field_10_1\" class=\"gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible\" ><legend class='gfield_label gfield_label_before_complex'  >Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_complex ginput_container no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name' id='input_10_1'>\n                            \n                            <span id='input_10_1_3_container' class='name_first' >\n                                                    <input type='text' name='input_1.3' id='input_10_1_3' value='' aria-label='First name'   aria-required='true'     \/>\n                                                    <label for='input_10_1_3' >Name<\/label>\n                                                <\/span>\n                            \n                            <span id='input_10_1_6_container' class='name_last' >\n                                                    <input type='text' name='input_1.6' id='input_10_1_6' value='' aria-label='Last name'   aria-required='true'     \/>\n                                                    <label for='input_10_1_6' >Surname<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/fieldset><div id=\"field_10_2\" class=\"gfield gfield--width-full gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible\" ><label class='gfield_label' for='input_10_2' >Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_2' id='input_10_2' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_10_3\" class=\"gfield gfield--width-full field_sublabel_below field_description_below gfield_visibility_visible\" ><label class='gfield_label' for='input_10_3' >Phone<\/label><div class='ginput_container ginput_container_phone'><input name='input_3' id='input_10_3' type='tel' value='' class='large'    aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_10_4\" class=\"gfield gfield--width-full field_sublabel_below field_description_below gfield_visibility_visible\" ><label class='gfield_label' for='input_10_4' >Message<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_4' id='input_10_4' class='textarea large'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><fieldset id=\"field_10_5\" class=\"gfield gfield--width-full gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible\" ><legend class='gfield_label screen-reader-text gfield_label_before_complex'  >In compliance with current regulations on the Protection of Personal Data, we inform you that the personal data you provide will be processed by BIOSABOR in order to ensure the correct management of the activity in which you will participate and carry out the administrative tasks derived from it. The personal data provided will be kept as long as its deletion is not requested by the interested party, as long as the relationship between the parties is maintained or during the period established by the applicable regulations on the matter. The legitimacy for the processing of data is based on the consent given by the interested party with the signature of this document. The data will not be transferred to third parties except legal obligation. The interested party can exercise the rights of access to their personal data, rectification, deletion (right to be forgotten), limitation of treatment, opposition, portability, right not to be subject to individualized decisions, as well as the revocation of the consent given. To do this, you can send an email to the manager, or where appropriate, to the Data Protection Delegate at info@biosabor.com, attaching a document that proves your identity. In addition, the interested party can contact the competent Data Protection Control Authority to obtain additional information or file a complaint.<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox' id='input_10_5'><div class='gchoice gchoice_10_5_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_5.1' type='checkbox'  value='I confirm that I have read and accept the &lt;a href=&quot;https:\/\/biosabor.com\/en\/privacy-policy\/&quot;&gt;Privacy Policy&lt;\/a&gt; and the information on Data Protection.'  id='choice_10_5_1'   aria-describedby=\"gfield_description_10_5\"\/>\n\t\t\t\t\t\t\t\t<label for='choice_10_5_1' id='label_10_5_1'>I confirm that I have read and accept the <a href=\"https:\/\/biosabor.com\/en\/privacy-policy\/\">Privacy Policy<\/a> and the information on Data Protection.<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_10_5_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_5.2' type='checkbox'  value='I authorize Biosabor to use this data to receive other related information.'  id='choice_10_5_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_10_5_2' id='label_10_5_2'>I authorize Biosabor to use this data to receive other related information.<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><div class='gfield_description' id='gfield_description_10_5'>\nIn compliance with current regulations on the Protection of Personal Data, we inform you that the personal data you provide will be processed by BIOSABOR in order to ensure the correct management of the activity in which you will participate and carry out the administrative tasks derived from it. The personal data provided will be kept as long as its deletion is not requested by the interested party, as long as the relationship between the parties is maintained or during the period established by the applicable regulations on the matter. The legitimacy for the processing of data is based on the consent given by the interested party with the signature of this document. The data will not be transferred to third parties except legal obligation. The interested party can exercise the rights of access to their personal data, rectification, deletion (right to be forgotten), limitation of treatment, opposition, portability, right not to be subject to individualized decisions, as well as the revocation of the consent given. To do this, you can send an email to the manager, or where appropriate, to the Data Protection Delegate at info@biosabor.com, attaching a document that proves your identity. In addition, the interested party can contact the competent Data Protection Control Authority to obtain additional information or file a complaint. <\/div><\/fieldset><div id=\"field_10_6\" class=\"gfield gfield--width-full field_sublabel_below field_description_below gfield_visibility_visible\" ><label class='gfield_label' for='input_10_6' >CAPTCHA<\/label><div id='input_10_6' class='ginput_container ginput_recaptcha' data-sitekey='6Ley0NsrAAAAAN75_8JBcx3pYTn3PJQBAeAcaJvw'  data-theme='light' data-tabindex='0'  data-badge=''><\/div><\/div><div id=\"field_10_7\" class=\"gfield gform_validation_container field_sublabel_below field_description_below gfield_visibility_visible\" ><label class='gfield_label' for='input_10_7' >Comments<\/label><div class='ginput_container'><input name='input_7' id='input_10_7' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_10_7'>This field is for validation purposes and should be left unchanged.<\/div><\/div><\/div><\/div>\n        <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_10' class='gform_button button' value='Send'  onclick='if(window[\"gf_submitting_10\"]){return false;}  if( !jQuery(\"#gform_10\")[0].checkValidity || jQuery(\"#gform_10\")[0].checkValidity()){window[\"gf_submitting_10\"]=true;}  ' onkeypress='if( event.keyCode == 13 ){ if(window[\"gf_submitting_10\"]){return false;} if( !jQuery(\"#gform_10\")[0].checkValidity || jQuery(\"#gform_10\")[0].checkValidity()){window[\"gf_submitting_10\"]=true;}  jQuery(\"#gform_10\").trigger(\"submit\",[true]); }' \/> <input type='hidden' name='gform_ajax' value='form_id=10&amp;title=&amp;description=1&amp;tabindex=0' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_10' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='10' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_10' value='WyJbXSIsIjBkNzBhNzExYmJmZjM0M2U4OWY0NzU5YjE4OGNmYWE4Il0=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_target_page_number_10' id='gform_target_page_number_10' value='0' \/>\n            <input type='hidden' class='gform_hidden' name='gform_source_page_number_10' id='gform_source_page_number_10' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div>\n                <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_10' id='gform_ajax_frame_10' title='This iframe contains the logic required to handle Ajax powered Gravity Forms.'><\/iframe>\n                <script type=\"text\/javascript\">\ngform.initializeOnLoaded( function() {gformInitSpinner( 10, 'https:\/\/biosabor.com\/wp-content\/plugins\/gravityforms\/images\/spinner.svg' );jQuery('#gform_ajax_frame_10').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_10');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_10').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_10').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_10').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_10').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/ jQuery(document).scrollTop(jQuery('#gform_wrapper_10').offset().top - mt); }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_10').val();gformInitSpinner( 10, 'https:\/\/biosabor.com\/wp-content\/plugins\/gravityforms\/images\/spinner.svg' );jQuery(document).trigger('gform_page_loaded', [10, current_page]);window['gf_submitting_10'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}setTimeout(function(){jQuery('#gform_wrapper_10').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_10').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [10]);window['gf_submitting_10'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_10').text());}, 50);}else{jQuery('#gform_10').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger('gform_post_render', [10, current_page]);} );} );\n<\/script>\n\n\n\n<h3>What should I do if I find a product in poor condition?<\/h3>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If you are a consumer of our products, whether packaged or fresh, and you observe any anomaly in the state of conservation of the same, we recommend you contact our Quality department as soon as possible so that we can solve it as soon as possible.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3>Response from the Quality Department of Biosabor S.A.T.<\/h3>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The first thing to do when a product is found in poor condition is not to consume it, but rather to save a sample of the product if possible without opening, and to communicate the incident to Biosabor (a photo with the expiration date and the batch number helps a lot).&nbsp;Our technicians will proceed to analyze similar product samples from the same batch to check if there may be a problem with the quality of the batch.<\/p>\n\n\n\n<p>The consumer can also communicate to the supermarket the problem so that it returns the amount of his purchase. The supermarket can then communicate the problem to us, although this action usually takes longer to resolve.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3>CONTACT<\/h3>\n\n\n\n<p>If you have not found an answer to your questions you can contact us using the following form or by calling us in Spain at <strong>+34 950 700 100.<\/strong><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Biosabor is a quality-focused company that performs tests of its products before, during and after production. 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